Average initial reply time (last 10 tickets): 8 Minutes and 3 Seconds
Average initial reply time (last 100 tickets): 15 Minutes and 38 Seconds
Average initial reply time (last 500 tickets): 10 Minutes and 46 Seconds
Average initial reply time (last 1000 tickets): 10 Minutes and 16 Seconds
Sampling of last 100 new tickets + # of seconds for initial reply:
Initial replies less than 10 minutes are listed in green.
Initial replies
over 20 minutes but less then 30 minutes are listed in blue.
Initial replies over 30 minutes are listed in red.
Abuse and deployment tickets are omitted.
Tickets created by our staff are omitted.
162784 :: 337 seconds
162783 :: 688 seconds
162781 :: 133 seconds
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162772 :: 425 seconds
162766 :: 609 seconds
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