Average initial reply time (last 10 tickets): 4 Minutes and 29 Seconds
Average initial reply time (last 100 tickets): 5 Minutes and 46 Seconds
Average initial reply time (last 500 tickets): 5 Minutes and 41 Seconds
Average initial reply time (last 1000 tickets): 5 Minutes and 40 Seconds
Sampling of last 100 new tickets + # of seconds for initial reply:
Initial replies less than 10 minutes are listed in green.
Initial replies
over 20 minutes but less then 30 minutes are listed in blue.
Initial replies over 30 minutes are listed in red.
Abuse and deployment tickets are omitted.
Tickets created by our staff are omitted.
152043 :: 414 seconds
152041 :: 152 seconds
152040 :: 381 seconds
152039 :: 336 seconds
152036 :: 256 seconds
152029 :: 465 seconds
152028 :: 143 seconds
152027 :: 314 seconds
152026 :: 68 seconds
152023 :: 159 seconds
152022 :: 189 seconds
152018 :: 430 seconds
152016 :: 146 seconds
152015 :: 710 seconds
152014 :: 492 seconds
152013 :: 435 seconds
152011 :: 353 seconds
152008 :: 630 seconds
152005 :: 197 seconds
152004 :: 140 seconds
152003 :: 824 seconds
152002 :: 894 seconds
152001 :: 474 seconds
152000 :: 399 seconds
151999 :: 459 seconds
151996 :: 450 seconds
151993 :: 749 seconds
151985 :: 90 seconds
151980 :: 747 seconds
151979 :: 620 seconds
151977 :: 60 seconds
151974 :: 468 seconds
151972 :: 113 seconds
151971 :: 604 seconds
151970 :: 91 seconds
151969 :: 664 seconds
151967 :: 716 seconds
151966 :: 580 seconds
151964 :: 94 seconds
151960 :: 53 seconds
151959 :: 121 seconds
151954 :: 147 seconds
151953 :: 242 seconds
151952 :: 81 seconds
151951 :: 69 seconds
151950 :: 152 seconds
151949 :: 192 seconds
151945 :: 128 seconds
151939 :: 418 seconds
151938 :: 410 seconds
151931 :: 91 seconds
151928 :: 318 seconds
151923 :: 273 seconds
151922 :: 239 seconds
151921 :: 232 seconds
151920 :: 114 seconds
151919 :: 199 seconds
151918 :: 232 seconds
151913 :: 211 seconds
151911 :: 102 seconds
151910 :: 103 seconds
151909 :: 698 seconds
151905 :: 767 seconds
151904 :: 1119 seconds
151902 :: 210 seconds
151899 :: 300 seconds
151898 :: 202 seconds
151895 :: 187 seconds
151891 :: 363 seconds
151890 :: 313 seconds
151888 :: 741 seconds
151885 :: 752 seconds
151884 :: 121 seconds
151882 :: 74 seconds
151881 :: 37 seconds
151880 :: 54 seconds
151879 :: 194 seconds
151873 :: 73 seconds
151872 :: 617 seconds
151869 :: 345 seconds
151868 :: 137 seconds
151859 :: 202 seconds
151857 :: 302 seconds
151855 :: 677 seconds
151850 :: 741 seconds
151849 :: 937 seconds