Average initial reply time (last 10 tickets): 5 Minutes and 22 Seconds
Average initial reply time (last 100 tickets): 5 Minutes and 39 Seconds
Average initial reply time (last 500 tickets): 5 Minutes and 55 Seconds
Average initial reply time (last 1000 tickets): 6 Minutes and 4 Seconds
Sampling of last 100 new tickets + # of seconds for initial reply:
Initial replies less than 10 minutes are listed in green.
Initial replies
over 20 minutes but less then 30 minutes are listed in blue.
Initial replies over 30 minutes are listed in red.
Abuse and deployment tickets are omitted.
Tickets created by our staff are omitted.
151572 :: 146 seconds
151568 :: 22 seconds
151567 :: 264 seconds
151566 :: 559 seconds
151565 :: 526 seconds
151564 :: 352 seconds
151562 :: 219 seconds
151559 :: 601 seconds
151557 :: 207 seconds
151552 :: 460 seconds
151551 :: 444 seconds
151546 :: 256 seconds
151544 :: 503 seconds
151542 :: 400 seconds
151541 :: 686 seconds
151540 :: 167 seconds
151539 :: 313 seconds
151537 :: 427 seconds
151536 :: 84 seconds
151535 :: 745 seconds
151531 :: 434 seconds
151528 :: 309 seconds
151526 :: 275 seconds
151524 :: 186 seconds
151522 :: 119 seconds
151521 :: 788 seconds
151519 :: 899 seconds
151518 :: 912 seconds
151517 :: 241 seconds
151513 :: 664 seconds
151512 :: 95 seconds
151510 :: 613 seconds
151507 :: 955 seconds
151506 :: 45 seconds
151503 :: 140 seconds
151499 :: 119 seconds
151496 :: 50 seconds
151495 :: 37 seconds
151494 :: 60 seconds
151492 :: 66 seconds
151491 :: 87 seconds
151490 :: 67 seconds
151486 :: 117 seconds
151480 :: 119 seconds
151479 :: 180 seconds
151476 :: 557 seconds
151475 :: 598 seconds
151474 :: 446 seconds
151471 :: 163 seconds
151470 :: 415 seconds
151469 :: 377 seconds
151467 :: 96 seconds
151466 :: 248 seconds
151465 :: 355 seconds
151463 :: 218 seconds
151460 :: 150 seconds
151458 :: 506 seconds
151457 :: 214 seconds
151446 :: 592 seconds
151445 :: 69 seconds
151442 :: 49 seconds
151441 :: 405 seconds
151439 :: 142 seconds
151438 :: 287 seconds
151437 :: 680 seconds
151434 :: 636 seconds
151432 :: 714 seconds
151431 :: 423 seconds
151430 :: 476 seconds
151429 :: 511 seconds
151428 :: 111 seconds
151425 :: 692 seconds
151422 :: 227 seconds
151420 :: 774 seconds
151413 :: 124 seconds
151412 :: 804 seconds
151410 :: 314 seconds
151409 :: 1160 seconds
151408 :: 99 seconds
151407 :: 203 seconds
151402 :: 119 seconds
151398 :: 78 seconds
151397 :: 126 seconds
151395 :: 120 seconds
151394 :: 100 seconds
151389 :: 559 seconds
151387 :: 640 seconds
151383 :: 62 seconds
151381 :: 150 seconds